Refund policy

GUARANTEE

Buying a candle online can be difficult because you can't experience the fragrance before you buy.  I understand that and want you to shop with confidence. 

If your order isn't quite what you were hoping for, please get in touch with me via the contact form as I would like to understand the issue and see if I can make things right. 

While for hygiene and safety reasons, some products can't be exchanged or returned once used, I am committed to excellent customer service and will always do my best to find a fair solution. My goal is for everyone to enjoy the candle they receive.

 

DAMAGED CANDLES

Each candle is packed with care but sometimes damage can happen while in transit, so if your package arrives damaged or broken, then please get in touch via esmecandles@gmail.com within 72 hours. Please include pictures of the product and the box, making sure to show the damage and I will do my best to resolve the issue. 

Thank you for supporting my small business

Fiona, Esme Candles